FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with Glano.
We've put together answers to some of the most common questions about our eyewear, authenticity, orders, delivery and returns.
PRODUCTS & AUTHENTICITY
Are your sunglasses genuine?
Yes. Glano is committed to offering genuine branded and designer eyewear sourced through legitimate and reputable commercial supply channels.
We do not knowingly sell counterfeit, replica or imitation products.
For more information, please visit our Authenticity page.
Are your sunglasses new?
Yes. Unless explicitly stated otherwise, products sold by Glano are new and unused.
Will my sunglasses come with the original case?
Where a case is supplied by the brand with the particular model, it will be included with your purchase.
Brand packaging and accessories can vary depending on the brand and model.
Will I receive the original brand packaging?
Where supplied with the product, the relevant manufacturer or brand packaging and accessories will be included.
Packaging may vary between models.
Are the sunglasses UV protected?
Our sunglasses are designed and supplied according to the specifications of the relevant manufacturer.
Specific UV protection information is provided on the individual product page where available.
If you have a question about a particular model, please contact us before purchasing.
CHOOSING YOUR SUNGLASSES
How do I know which sunglasses will suit me?
Every face is different, so there is no single frame that suits everyone.
When choosing your sunglasses, consider:
- Frame shape
- Frame width
- Lens size
- Bridge width
- Temple length
- Your preferred style
We'll be adding more guidance to help you find the right frame for your face shape and personal style.
Where can I find the measurements?
Product measurements will be displayed on the relevant product page where available.
If you need help choosing between two models, contact our team and we'll be happy to help.
ORDERS
How do I place an order?
Simply choose your preferred sunglasses, select Add to Cart, proceed to checkout and complete your payment.
You'll receive an order confirmation once your purchase has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been processed or dispatched, it may no longer be possible to make changes.
How will I know my order has been dispatched?
You'll receive a dispatch confirmation email once your order has been shipped.
Where tracking is available, your tracking information will be included.
DELIVERY
Do you deliver throughout Ireland?
Yes. We deliver to addresses throughout the Republic of Ireland.
How long does delivery take?
Your estimated delivery timeframe will be shown during checkout and/or communicated with your order.
Delivery times can vary depending on the delivery service, weekends, public holidays and circumstances outside our control.
Do you offer international delivery?
We intend to expand Glano's delivery service to selected international destinations as the business grows.
Available destinations and delivery costs will be displayed at checkout where applicable.
Can I track my order?
Yes, where the selected delivery service provides tracking.
Your tracking information will be sent to you after dispatch.
RETURNS & REFUNDS
Can I return my sunglasses?
For eligible online purchases, you may have a 14-day right to cancel under Irish and EU consumer law.
Please see our Returns & Refunds page for full details.
Do I have to give a reason for returning an order?
If you're exercising your statutory cancellation right within the applicable period, you generally do not need to provide a reason.
Certain legal exceptions can apply.
What if my sunglasses arrive damaged?
Please contact us as soon as possible and provide your order number and, where possible, photographs of the product and packaging.
We'll work with you to resolve the issue.
Your statutory consumer rights remain unaffected.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed securely at checkout.
Depending on your location and eligibility, these may include major debit and credit cards and other payment methods supported by Shopify Payments.
Is my payment secure?
Payments are processed through secure payment systems. Glano does not ask you to send your full payment-card details by email.
ABOUT GLANO
Where is Glano based?
Glano is an Irish-owned online premium eyewear retailer.
Our business is established in Ireland, with ambitions to grow into a recognised premium eyewear destination across Ireland and, ultimately, other markets.
What brands do you sell?
Our collection will feature genuine branded and designer eyewear from established brands.
Our selection will evolve over time as we develop relationships with reputable commercial suppliers and expand our collection.
Visit our Brands section to see the brands currently available.
Do you have a physical shop?
Glano currently operates as an online-first eyewear retailer through glano.ie.
STILL HAVE A QUESTION?
We're happy to help.
If you can't find the answer you're looking for, contact our customer support team.
We aim to respond to enquiries within 1 business day.
GLANO
Premium Eyewear from Ireland
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