PRIVACY POLICY
Last updated: 1 September 2026
At Glano Sunglasses Limited (“Glano”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or purchase from glano.ie (the “Website”).
Glano Sunglasses Limited is an Irish company operating an online premium eyewear business.
1. Who We Are
Legal name: Glano Sunglasses Limited
Website: glano.ie
Registered office: Unit 2, 2 Bridge Street, Athlone, Westmeath, N37 V8N7, Ireland
Company registration number: 823148
Email: hello@glano.ie
For questions about this Privacy Policy or how we handle your personal data, you can contact us at hello@glano.ie.
2. Information We Collect
When you use our Website, place an order, contact us or subscribe to communications from us, we may collect certain personal information.
This may include:
Information you provide to us
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Payment and transaction information
- Information you provide when contacting customer support
- Information you provide when signing up for marketing communications
Information collected automatically
When you browse our Website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Website pages visited
- Referring website
- Approximate location
- Website usage and interaction information
- Cookies and similar technologies
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Deliver your purchases
- Provide customer support
- Communicate with you about your orders
- Handle returns, refunds and exchanges
- Maintain and improve our Website
- Prevent fraud and protect the security of our Website
- Comply with legal and regulatory obligations
- Maintain business and transaction records
- Send marketing communications where you have provided the appropriate consent
- Understand how customers use our Website and improve our services
We only use personal information where we have a lawful basis to do so under applicable data protection law.
4. Legal Basis for Processing
Depending on the circumstances, we may process your personal data on the following legal bases:
Contractual necessity
Where processing is necessary to fulfil an order or provide a service you have requested.
Legal obligation
Where we are required to process or retain information to comply with applicable laws, including accounting, tax and other legal requirements.
Legitimate interests
Where processing is necessary for legitimate business purposes, such as maintaining Website security, preventing fraud, improving our services and managing our business, provided those interests do not override your rights.
Consent
Where you have given us consent, such as where required for certain marketing communications or cookies.
Where processing is based on consent, you may withdraw your consent at any time.
5. Payments
Payments made through our Website may be processed by third-party payment providers.
We do not normally have access to or store your complete payment card details.
Payment providers may process your payment information in accordance with their own privacy policies and terms.
6. Shopify
Our online store is powered by Shopify.
Shopify provides the technology and infrastructure that allows us to operate our online store, process orders and provide certain Website services.
Shopify may process personal information in accordance with its own privacy policy and applicable data protection requirements.
7. Cookies
Our Website uses cookies and similar technologies to provide essential functionality, improve Website performance, understand how visitors use our Website and, where applicable, support marketing and advertising activities.
Cookies may be used to:
- Keep items in your shopping cart
- Remember certain Website preferences
- Understand Website traffic and performance
- Improve your browsing experience
- Measure marketing campaigns
- Provide relevant advertising where applicable
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings and, where available, our cookie preferences tool.
8. Third-Party Services
To operate our business, we may use trusted third-party service providers, including providers involved in:
- Payment processing
- Website hosting and e-commerce infrastructure
- Order fulfilment
- Delivery and courier services
- Email communications
- Customer support
- Website analytics
- Marketing and advertising
- Fraud prevention and security
These providers may process personal data on our behalf or independently where permitted by law.
We only use third parties where appropriate and take reasonable steps to ensure personal information is handled securely.
9. Sharing Your Information
We do not sell your personal information.
We may share personal information where necessary with:
- Payment providers
- Delivery and courier providers
- Technology and e-commerce service providers
- Professional advisers
- Service providers assisting us with our business
- Government authorities, regulators or law-enforcement bodies where legally required
We only share information that is reasonably necessary for the relevant purpose.
10. International Transfers
Some of our service providers may process personal information outside Ireland or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain information may need to be retained for longer periods where required by law, including tax, accounting, financial or other legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
12. Your Data Protection Rights
Under applicable data protection law, you may have rights including:
- The right to access your personal data
- The right to request correction of inaccurate information
- The right to request deletion of your personal data in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to certain processing
- The right to data portability in applicable circumstances
- The right to withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact us at:
13. Marketing Communications
If you choose to subscribe to marketing communications from Glano, we may send you information about products, launches, promotions, offers and other news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.
We will not send marketing communications where consent is required unless we have obtained the appropriate consent or another lawful basis applies.
14. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
15. Children's Privacy
Our Website is not intended for children.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or legal requirements.
The latest version will always be published on this page, with the updated date shown at the top.
17. Contact Us
If you have any questions about this Privacy Policy or how Glano handles personal information, please contact us:
Glano Sunglasses Limited
Unit 2, 2 Bridge Street
Athlone, Westmeath
N37 V8N7
Ireland
Email: hello@glano.ie
18. Complaints
If you have concerns about how we process your personal data, please contact us first at hello@glano.ie so that we can try to resolve the issue.
You also have the right to make a complaint to the Irish Data Protection Commission (DPC) if you believe that your personal data has not been handled in accordance with applicable data protection law.
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